Shipping policy

SHIPPING POLICY

Last updated: 8 September 2026

PawPower Travel provides tracked international delivery to supported countries and regions. Available destinations and delivery options are shown during checkout.

SHIPPING DESTINATIONS

We currently ship to more than 25 supported destinations, including the United States, United Kingdom, Canada, selected European countries, Australia, Israel and Brazil.

Availability can vary by product, carrier and postal code. If we cannot deliver to your address, checkout will not allow the order to be completed.

SHIPPING COST

Any applicable delivery charge will be clearly displayed before payment.

Where a free-shipping promotion is available, it will be applied automatically when the order meets the conditions shown on our website or during checkout.

PROCESSING TIME

Orders are normally prepared for dispatch within 1–3 working days.

Orders placed during weekends or public holidays will begin processing on the next working day. Once an order enters processing, changes and cancellations may not always be possible.

ESTIMATED DELIVERY TIMES

Typical estimated delivery times are:

• United Kingdom: 6–10 working days
• United States: 7–15 working days
• Canada: 8–18 working days
• European destinations: 7–18 working days
• Australia and New Zealand: 8–18 working days
• Other supported destinations: 10–30 working days

These are estimates rather than guaranteed delivery dates. Actual times depend on the destination, carrier, customs processing, local postal service and other circumstances outside our direct control.

Certain remote locations may require additional time.

INTERNATIONAL FULFILMENT

To serve customers across multiple countries, orders may be dispatched by one of our international fulfilment partners and may originate outside the customer’s country.

Some orders containing multiple products may arrive in separate parcels. Where this happens, each parcel may have its own tracking number and delivery date.

TRACKING

Once your order has been dispatched, we will send a shipping-confirmation email containing the available tracking information.

Tracking may take several working days to begin displaying updates. A temporary gap between tracking updates does not necessarily mean that the parcel has stopped moving.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error, contact us immediately at kaitunc885@gmail.com. We will try to correct the address, but changes cannot be guaranteed after processing or dispatch has begun.

If an order is returned because an incorrect or incomplete address was provided, contact us so we can explain the available redelivery or refund options. Additional delivery charges may apply where redelivery is requested.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to VAT, GST, customs duties, import taxes or carrier handling fees, depending on the destination and applicable local law.

Where required and supported, taxes may be calculated and collected during checkout. Unless checkout expressly states that duties and import charges are included, the recipient may be responsible for charges imposed by local customs or the delivery provider.

PawPower Travel does not control the amount or timing of charges imposed by government authorities. If you are unsure, contact your local customs authority before ordering.

DELAYED OR LOST ORDERS

If your order has passed the estimated delivery period or tracking has not updated for an extended time, contact us at kaitunc885@gmail.com with your name and order number.

We will investigate the shipment with the fulfilment partner or delivery provider. If a parcel is confirmed lost, we will offer an appropriate replacement or refund in accordance with your legal rights.

MARKED DELIVERED BUT NOT RECEIVED

If tracking shows that your order was delivered but you cannot locate it, please:

• Check around the delivery location
• Ask other members of your household
• Check with neighbours, reception or building management
• Review any photograph or delivery note provided by the carrier

If the parcel remains missing, contact us promptly so we can investigate.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective or incorrect, contact us as soon as possible with your order number and clear photographs of the item and packaging.

Please review our Refund Policy for further information.

CONTACT

For questions about delivery, tracking or your order, contact:

PawPower Travel
Email: kaitunc885@gmail.com